Warranty Policy

Every ariika product is covered against manufacturing defects — faults in materials, construction, or workmanship that shouldn't happen when a product is made correctly.

How long is my product covered under warranty?
Warranty is counted from your delivery date (or invoice date for store pick-up). Coverage depends on the product category:

• Sofas, Armchairs, Recliners & Sofa Beds: 36 months on frame & mechanism, 12 months on foam, fabric & stitching.
• Bean Bags: 12 months on cover & zippers, 3 months on filling.
• Wooden, Bedroom, Chairs & Nursery Furniture: 24 months on structure, 12 months on hardware & finish.
• Outdoor Furniture: 24 months on structure, 12 months on cushions & fabric (subject to product care requirements).
• Mattresses & Toppers: Mattresses have 60 months full cover, then pro-rata up to 120 months. Toppers are covered for 12 months.
• Textiles, Rugs, Bedding & Curtains: 6 months on rugs, 14 days on other textiles.
• Lighting: 12 months on electrics & structure (bulbs excluded).
• Tableware, Kitchen & Décor: Must be inspected upon delivery and reported within 48 hours.
• Beach & Travel: 6 months.

What is covered under the warranty?
The warranty covers structural or manufacturing defects including:

• Frame or joint failure, broken springs, or broken mechanisms.
• Foam losing more than 20% of its height.
• Open seams and zipper failures.
• Veneer/lacquer lifting, drawer, and hinge failures.
• Mattress sagging deeper than 2.5 cm on a suitable base.
• Any defect visible at the time of delivery.

What is NOT covered under the warranty?
The warranty does not cover:

• Normal wear & tear: Cushion softening within tolerance, pilling, color fading, minor scratches, and natural settling.
• Damage caused by misuse: Accidents, liquids, heat, pets, dragging/moving items, improper self-assembly, or failing to follow care instructions.
• Natural variations: Shade differences (screens vs. physical product or batch variations) and natural variations in wood grain, marble, rattan, or handmade items.
• Commercial use: Products used in hotels, offices, cafés, or rentals are covered for half the standard warranty period, unless rated for commercial use.
• Outlet & Display items: Sold with their declared cosmetic flaws.

What should I do when my order arrives?
Please inspect your items upon delivery. Any visible damage, missing parts, or incorrect items must be reported within 48 hours with photos. (Note: For tableware, kitchen, and décor items, this 48-hour window is the only timeframe to report issues).

How do I make a warranty claim?
You can submit a claim via WhatsApp, Email, or at your nearest store by providing:

1. Your order number or invoice.
2. A short description of the issue.
3. At least 3 photos (the whole product, a close-up of the fault, and the product label/serial number).

How are warranty claims resolved and how long does it take?
We will confirm eligibility within 1 working day (and arrange a home visit or collection if required). Once approved, we resolve claims through:

1. Repair first.
2. Replacement of the part or product (if repair isn't possible).
3. Store credit or refund (if repair and replacement are not possible).

Target Resolution Times: Repairs within 7 days, replacements within 21 days (subject to stock availability).

What happens to the warranty after a repair or replacement?
A repaired or replaced product carries the remaining period of the original warranty, with a guaranteed minimum of 90 days.

Is the warranty transferable?
No. The warranty belongs exclusively to the original buyer at the original delivery address and cannot be transferred upon resale. Please retain your order number or invoice as proof of purchase. (Note: Local consumer protection laws apply wherever they grant broader rights).