Frequently Asked Questions
Orders & Purchases
How do I place an order?
How do I place an order?
To place an order online, please follow the following steps: Go to our shop menu > click on the product you want to order > choose the preferred size, color and fabric > click “add to cart” > review your cart > click “check out”
I changed my mind, How do I cancel an order?
I changed my mind, How do I cancel an order?
To cancel an order, please contact our customer support and one of our agents will cancel your order.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 17453 or send us a message on our official Facebook or Instagram pages.
I have some store credit left from a previous order, but it's not reflected in my account. What do I do?
I have some store credit left from a previous order, but it's not reflected in my account. What do I do?
At ariika, we are constantly striving to improve our online platform to the latest industry standards and e-commerce practices. Currently, we do not offer an online store credit option. If you have been refunded for an amount by one of our agents or on-ground salesman, please contact our customer support and they will manually reflect it on your account.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 17453 or send us a message on our official Facebook or Instagram pages.
I can't log into my account. What do I do?
I can't log into my account. What do I do?
At ariika, we are constantly striving to improve our online platform to the latest industry standards and e-commerce practices. If you are experiencing a hiccup, please take a screenshot and send it to our support team at support@ariika.com, and our team will guide you through the next steps.
I forgot my password. What do I do?
I forgot my password. What do I do?
To reset your password, click on “lost my password” and follow the necessary authentication steps for a new password.
How do I access my order history?
How do I access my order history?
To access your order history, please click on “My Account” on the top right > click on “My Dashboard”
Privacy & Order Issues
I'm concerned about my privacy.
I'm concerned about my privacy.
At ariika, your privacy is our top priority. To this end, we will never share, release, store or reuse your information without your permission. To learn more about our privacy policies,click here.
I believe my account has been hijacked. What do I do?
I believe my account has been hijacked. What do I do?
If you notice any unusual activity in your account, please contact our customer support immediately and an agent will guide you through the necessary next steps.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook and Instagram pages
I accidentally ruined one of your items by trying to clean them. Is replacement covered under product warranty?
I accidentally ruined one of your items by trying to clean them. Is replacement covered under product warranty?
No problem at all! Let’s fix that! You can call our customer service department and they will arrange a product pickup. Once your product arrives at our factory, we pass it by our quality control department to examine the harm done to the product. They will put a product repair/replacement cost that we send out that cost to you. Once you approve the cost and pay it, we will fix your product right away and ship it back!
Only repair/replacement for manufacturing deficiencies is covered under product warranty.
Is cleaning covered as part of the product warranty?
Is cleaning covered as part of the product warranty?
No, cleaning is not covered as part of your product warranty. We do not have a product cleaning service either. However, you will find all cleaning instructions in our product descriptions online. You can also contact our customer service department to ask for more details about how to clean your products.
I would like to order a bean bag refill.
I would like to order a bean bag refill.
Bean bag refills are free of charge within 6 months of purchasing your bean bag. Afterward, refill bags are available on our website for an affordable price.
To refresh your bean bag, you can either top it up or completely refill with a suitable number of refill bags from our website. To know the exact number of refill bags you need per product type, please contact our customer support.
To place an order online, please follow the following steps: Go to our website > click on shop > navigate to beanbags > click on refill > click “add to cart” > review your cart > click “check out”
You can also place an order by sending a message to our official Facebook or Instagram pages, or by calling us on 01060045151 any day between 10 am and 7 pm.
I would like to order a different cover for my bean bag.
I would like to order a different cover for my bean bag.
To order a different cover for your bean bag, please contact support by sending a message to our official Facebook or Instagram pages, or by calling us on 01060045151 any day between 10 am and 7 pm.
Covers are sold at 50% of the original product price. Seasonal discounts and promotions on the original product do not apply to the cover replacement.
I received the wrong item. What do I do?
I received the wrong item. What do I do?
If you have received the wrong item, please contact our customer support and one of our agents will schedule its replacement at a time that is suitable to your schedule.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
The item I received was damaged or defected. What do I do?
The item I received was damaged or defected. What do I do?
If you have received a damaged or defected item, please contact our customer support and one of our agents will schedule its replacement at a time that is suitable to your schedule.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
The refund amount is not reflected into my bank account. What do I do?
The refund amount is not reflected into my bank account. What do I do?
Kindly be informed that it takes a total of 14 business days for the amount to be reflected in your bank account.
If 14 business days have passed and the amount has not been reflected in your account, please contact customer support and one of our agents will guide you through the necessary next steps.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
Payment Methods
How many payment methods do you support?
How many payment methods do you support?
ariika supports credit card payments, cash on delivery payments and mobile payments.
Can I change the payment method after I've confirmed my order?
Can I change the payment method after I've confirmed my order?
No. You cannot.
My credit card was charged twice for my order. What do I do?
My credit card was charged twice for my order. What do I do?
Please contact customer support and report the instance with your order number, and an agent will guide you through our necessary next steps.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
Order Tracking
Can I track my order?
Can I track my order?
At ariika, we are constantly upgrading our service and delivery model for our customers’ ultimate convenience. Although we currently do not support a real-time tracking feature, you will receive an email once your items have been sent out for shipping.
I entered the wrong billing address or moved to a new location. How do I change it?
I entered the wrong billing address or moved to a new location. How do I change it?
To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfillment. To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
I ordered a gift for my friend. Can I ship the package to a different location from my billing address?
I ordered a gift for my friend. Can I ship the package to a different location from my billing address?
To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfillment. Kindly be informed that additional delivery fees may apply.
To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address. To ship the location to a different address, simply choose credit card payment and change the address to your friend’s location.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
I want to make changes to my order but it has already been shipped. What do I do?
I want to make changes to my order but it has already been shipped. What do I do?
To do that, please contact customer support and an agent will take the necessary steps to modify your order fulfilment. To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
Can I schedule delivery on another day?
Can I schedule delivery on another day?
At ariika, we strive to adapt our service and delivery model to your convenience. To this end, you can choose a delivery date and timing that suits your schedule in accordance with our customer support within the active delivery window.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@ariika.com, call us on 01060045151 or send us a message on our official Facebook or Instagram pages.
Can I pick up my order from an on-ground location?
Can I pick up my order from an on-ground location?
Yes. Although ariika is an online platform, we have a number of official outlets, distributors and partners throughout Egypt.
In addition to our on-ground distributors, we also offer a factory pickup service. To inquire further, please contact our customer support through email on support@ariika.com, phone on 01060045151 or send us a message on our official Facebook or Instagram pages any day between 10 am and 7 pm.
I live in a different city. How do I inquire about the shipping costs?
I live in a different city. How do I inquire about the shipping costs?
At ariika, we deliver all over Egypt. To inquire about delivery costs, please contact our customer support through email on support@ariika.com, phone on 01060045151 or send us a message on our official Facebook or Instagram pages any day between 10 am and 7 pm.
How long does it take to deliver an item?
How long does it take to deliver an item?
Delivery usually takes from 8 days to 4 weeks depending on your order. Ready made items usually ship from 8-10 working days. Handmade items, like Kilim rugs and Macrames ship anytime between 3-4 weeks. You will be notified about your estimated delivery time by one of our customer service representatives after placing your order.
Finding Us
Where can I find your store locations?
Where can I find your store locations?
We have 5 store locations:
Cairo:Downtown Katameya Mall, New Cairo
Cairo Festival City Mall, New Cairo
Arkan Plaza, 6th of October
North Coast:Diplo
KM 136, Amwaj Gate 1, Sidi Abdelrahman
What are your store opening hours?
What are your store opening hours?
Arkan:
Sat–Wed: 10 AM – 10 PM
Thu & Fri: 10 AM – 11 PM
Downtown & CFC:
Sat–Wed: 10 AM – 11 PM
Thu & Fri: 10 AM – 12 AM
Amwaj & Diplo:
Sat–Wed: 1 PM – 12 AM
Thu & Fri: 1 PM – 1 AM
Do you offer in-store pickup for online orders?
Do you offer in-store pickup for online orders?
We currently do not offer in-store pickup, but you can either shop directly from our stores or place your order online and have it delivered to your home.
Are your Sahel stores open all year round?
Are your Sahel stores open all year round?
Our Sahel stores are seasonal and operate only during the summer months.
